Conflict Management

Conflict Management

How to recognize an approaching conflict? How to prevent it? How to behave in a conflict that has already started? How to protect your interests and also not break the relationship?

Durată
12 ore
Tipul de curs
Pe net
Limba
Engleză
Durată
12 ore
Location
Pe net
Limba
Engleză
Cod
SS-011
Program si preturi
-
€ 350 *
Training pentru 7-8 sau mai multe persoane? Personalizați antrenamentele pentru nevoile dumneavoastră specifice
Conflict Management
Durată
12 ore
Location
Online
Limba
English
Cod
SS-011
Program si preturi
-
€ 350 *
Training pentru 7-8 sau mai multe persoane? Personalizați antrenamentele pentru nevoile dumneavoastră specifice

Description

Conflicts are inevitable in any interpersonal communication. We are not protected from conflicts at work, when interacting with people in different situations, nor in personal life, when communicating with friends and family. Failure to understand conflict root causes and inability to solve conflicts may result in permanent tension in our relationship with others. Moreover, inappropriate conflict behavior may undermine business processes and career growth.

How to recognize approaching conflict? How to prevent it? How to behave in a conflict that has already started? How to protect your interests and not to break up with a person?

During this course, the participants will learn to identify conflict causes, to adopt appropriate conflict behavior strategies, and to solve conflicts applying minimal efforts and time.

certificate
After completing the course, a certificate
is issued on the Luxoft Training form

Objectives

Attendees will identify their typical conflict behavior patterns and practice using new strategies.

After completion of the course, students will be able to:

  • use various behavior models in conflicts;
  • select appropriate behavior models;
  • communicate at different levels (top-down, down-top, on equal terms);
  • understand their opponent’s intentions and respond accordingly.

In addition, through the course the participants will develop their communicative flexibility and learn to control emotions.

Target Audience

All interested persons.

Roadmap

The course is composed of the following modules:

  • Behavior strategies in conflict
  • Conflict behavior
  • Using assertive behavior
  • Levels of communication
  • Responding the intentions
  • What is conflict?
  • Conflict attributes
  • Conflict types
  • Conflict sources, conflict generators
  • Conflict structure
  • Two-dimensional conflict model: goals – relationships
  • Define your conflict behavior style (Thomas’ test)
  • Aggressive behavior
  • Passive behavior
  • Assertive behavior
  • Assertive dispute
  • Assertive refusal
  • I-messages
  • Top-down, down-top, on equal terms
  • Choosing flexible position in conflict
  • Differences between intention and behavior
  • Responding to intentions
Program si preturi
11:00-14:00
Cod: SS-011
Location: Online
Durată: 12 ore
Limba: English
Timp: 11:00-14:00
Trainer Ievgeniia Strelkova
€ 350 *
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